Rhidian Roach is an independent consultant with 30 years corporate experience in the United States, Latin America and the United Kingdom. He started his career on the shop floor and over that time graduated through various operations management roles. He is a Six Sigma Black Belt and Lean Master Black Belt and spent 15 years as a solo practitioner training, leading and executing lean projects all over the world. He has set up and led Corporate lean initiatives for 5 different Medical Device companies and has numerous cycles of learning in Manufacturing, Administrative Areas and Research and Development. He currently resides in Orange County, California.
This is a personal blog and the views expressed are those of the author and not of any other entity.
Clean, LEAN and easy to read! Love the info. Interesting information that fits in properly with the title of the Blog. Loved the article on “The Key”— a great look into where one type of tech fits great in one area and the same idea of tech fails in another.
You did indeed “strike a chord” with “someone somewhere”
Thanks!
-M
Really love the look of the site! Great content, too. Adding this to my personal blog roll. Hopefully we’ll see more posts soon!
Good post, Rhidian. I assume you’re talking about Verizon because this describes their frustrating, non-customer friendly process to a T. I got so fed up with being treated like a number instead of a customer that I no longer shop there. I do all of my plan upgrades and switching by phone and I buy all of my equipment at an Apple store. Someone at Verizon really needs to rethink their approach.
The last time I was there, I found the store manager and said, how well do you like the U.S. healthcare system? He said he didn’t. I said, well that’s exactly what Verizon has created. The #1 complaint from patients is having to tell their store over and over to multiple. Verizon retail makes you do the same. It’s maddening and disrespectful of customers’ time.